FAQ

About Us-

  • Who are we?

"We" are a one man designer, marketing, and operations business from the upper Midwest. I grew up surrounded by art and design. Coming from a dedicated past in all avenues of graffiti, and mostly practicing the art of street bombing as a "kid", it only made sense to make this line for me.

 

  • What makes us different from the average line?

Due to my experience of being involved in apparel design professionally, I can make quality art, along with hand choosing high end garments to print on.

 

Returns-

  • Do you accept returns/exchanges?

Yes! Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

 

  • Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Not typically, but I may in certain circumstances. PLEASE reach out before attempting to initiate your return for this reason.

 

 

Shipping-

  • How long does it take you to process an order before it is sent out?

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. Please understand this is an estimate and not a guarantee as we share warehouse space with other companies.

During this time of uncertainty, we have backup warehouses to fulfill orders in times of overloaded order volumes. With the state of the current transit climate, we cannot be held responsible for extended fulfillment times.

 

  • Do you ship to PO Boxes?

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes.

We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

 

  • Do you ship packages internationally?

Yes! We ship to most countries except; Cuba, Iran, Crimea, Syria, and North Korea.

For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.

 

  • How do you price your postage?

Postage is calculated automatically through our warehouse for all shipping services available for you.

 

  • Tracking Info?  

Your tracking number will be sent to you via email after your package has left our warehouse automatically. Once you receive a tracking number, we can no longer see or assist in transit customer service.

If you have issues or suspect a lost package, contact the carrier directly with your tracking info.

 

 

Payment methods-

  • What payment methods do you accept?

We accept; Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, & Paypal.



Do you have any other questions? Feel free to send an email to sales@sfstreetwear.com